Privacy Policy

Granny Graphics takes special care to safeguard the confidentiality of all information gathered from you. Your information is used only for the production, billing, and sending of your order. We do not share customer information with any other company. The e-mail address you provide for ordering will only be used to request or send you information pertaining to your order. The photos you send will be kept in your personal file for a period of time in case you wish to use them in another print. Any policy changes will be posted on our web-site.

Security

All credit card and personal information provided by you is transmitted securely using industry-standard SSL encryption via PayPal.

Payment Options

Granny accepts Visa, MasterCard, American Express, and Discover credit cards through our PayPal account online.  You may also use your PayPal account or send a check or money order.  Checks are not processed until your order is ready for delivery.

Sales Tax

No sales tax will be charged on orders being delivered to locations outside the state of Florida. However, we are required to collect 6.0% Florida sales tax for a Florida delivery destination.

Shipping & Tracking

Granny will ship your order within 5 days of the arrival of your photos. If there is a delay for any reason, we will contact you by phone or by e-mail. We the U.S. Postal Service for shipping our prints. If you wish to expedite your order, you may choose UPS or FedEx 2nd Day or Next Day Air.  Prints are sent in sturdy flat envelopes or tubes.  An e-mail will be sent to you when your order is shipped.

International Shipping

For orderes with a destination outside the U.S., we use FedEx International or UPS WorldShip. Payment of duties or taxes applied by the destination country are your responsibility.

Returns

Each Granny Graphics print is a custom order, so they are not returnable.  Be sure to inspect your order upon arrival and note any shipping damage on the driver's delivery ticket; notify us of any damages immediately.  If we make a mistake filling your order, please let us know right away so we can get the correct order to you without delay.